Terms & Conditions

Returns Policy

We will exchange or refund any item you are not happy with provided they are returned in their original condition within 28 days of receipt. When sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded delivery. Goods should be returned in 'as new' condition along with the original packaging where applicable.

Our postal address is:

Bosuns Locker
Port Edgar Marina
Shore Road
South Queensferry
EH30 9SQ

Please retain proof of posting and enclose the original despatch note, along with a contact telephone number, stating the reason for your return. We’ll exchange the item or refund the cost of the goods whichever you prefer.

We cannot, however, refund or exchange goods which are not in "as new" condition, books, charts, software, cd's, cut lengths of rope etc and also any goods which have been made to order. Goods which are not part of our normal stock range but have been ordered in especially can only be returned at the discretion of our supplier and may be subject to a handling charge.

Please note that unless goods are deemed as faulty we do not refund the costs incurred in returning them. If an item you have received is damaged please inform us within 24 hrs of delivery to arrange for a replacement or refund.

Terms & Conditions

We accept most debit and credit cards as payment for all online orders. If you wish to pay by cheque or by bank transfer, please email chandlery@portedgar.co.uk or call +44(0)131 331 3875 with details of what you wish to order.

By using this Website you warrant that you are of full legal age and may lawfully enter into any contract with us.

We are not responsible for pricing errors and we may decline any order although we will advise you of the reason. The prices quoted on our Website are inclusive of VAT.

These terms and conditions apply to all sales from us effected through our website and they may be changed at any time and any change will take effect from the time of publication on our Website. Your statutory rights are not affected. Information on The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 may be found at - http://www.legislation.gov.uk/uksi/2013/3134/contents/made.